home Forums # Technical Support Help – Licence codes

This topic contains 10 replies, has 2 voices, and was last updated by filippo filippo 2 months, 1 week ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #6163
    filippo
    filippo
    Participant

    Goodmorning,

    recently I had a virus in my laptop, therefore I had to reinstall the Operative System Windows 10 Home. I have lost everything even the programme Fuzzy Lite that I bought with a student licence the 5th of december 2017.
    I tried to download the program again, but I can not even open it in order to insert the licence codes that i received by e-mail when I bought it the previous time.

    Can you help me please? Now I am working on a project that requires Fuzzy Lite program.
    I hope I don’t have to buy the Fuzzy Lite again.

    Thank you.

    Cheers.

    #6164
    Juan Rada-Vilela
    Juan Rada-Vilela
    Keymaster

    Hi Filippo,

    thanks for your post. I am sorry to hear about your laptop.

    You do not have to buy another license. I have forwarded you the email containing the license that you purchased. Please, download the QtFuzzyLite software from http://www.fuzzylite.com/downloads, and make sure that you install the Microsoft C++ Libraries suggested in the download links.

    Let me know if I can help you any further.

    Thanks again for your support purchasing a license of QtFuzzyLite.

    Cheers.

    #6165
    filippo
    filippo
    Participant

    Hi Juan,

    thank you so much for your help.

    I tried to download the program twice, but when I open the QtFuzzy Lite 6 in order to insert the licence codes, the program says:
    ” System Error. The run of the program can no go ahead because the MSVCP140.dll has not been found. Try to re-install the program to solve the problem”.

    What does it mean?

    Thank you.

    #6166
    filippo
    filippo
    Participant

    I think I have sorted it out.

    Last time I downloaded the QtFuzzy lite win 64 and it worked. But I don’t know why, now I can not run the 64 bit.

    Therefore, I downloaded the 32 bit and it works.

    #6170
    Juan Rada-Vilela
    Juan Rada-Vilela
    Keymaster

    Hi,

    I am happy it is working now.

    It seems you need to install the C++ libraries: https://www.microsoft.com/en-nz/download/details.aspx?id=48145

    Cheers.

    #6193
    filippo
    filippo
    Participant

    Goodmorning Juan,

    I still have some problems with Qt Fuzzy Lite.

    I have a fuzzy lite file that has 729 inference rules however when I insert the input variables (I have 6 different input variables) the output variables is stucked and it has the value “nan”. I can not solve the problem. I checked and it seems all correct and enabled.

    I have the 32 bit version. Can be this the problem? Maybe I have too many inference rules and it is hard for the programme to work?
    One more thing, I tryed to download the 64 bit version, but I can not even open the programme. The laptop says: The programme can not be run, because the MSVCP140.dll has not been found, and, VCRUNTIME140.ddl has not been found.

    Many thanks.

    #6194
    Juan Rada-Vilela
    Juan Rada-Vilela
    Keymaster

    Hi Filippo,

    thanks for your post.

    729 rules is a lot. FuzzyLite can handle that gracefully, but the problem you are having might be that none of the rules apply for the given set of input values. If you post or email me your FLL, I could check your engine next week.

    As for the 64 bits, please download https://www.microsoft.com/en-nz/download/details.aspx?id=48145 and try again.

    Thanks,

    Juan.

    #6195
    filippo
    filippo
    Participant

    Hi Juan,

    thank you for your promt response.
    Thanks for the link! Now I can run the 64 bit programme.

    I am glad to tell you that I have even sorted out the problem, which were the input variables that sucked the output.

    Thank you one more time.

    #6329
    filippo
    filippo
    Participant

    Good morning Juan,

    I am so sorry but one more time I had by pc down, therefore I had to re-install the whole operative system.

    It is possible to have the Licence codes of the Fuzzy- Lite once again?
    I bought the student licence the 5th of december 2017

    Thank you so much

    Regards

    #6330
    Juan Rada-Vilela
    Juan Rada-Vilela
    Keymaster

    Hi Filippo,

    Thanks for your support purchasing a license of QtFuzzyLite.

    I reckon you should have your license in your email box. Please search for it using terms like “QtFuzzyLite” and “FuzzyLite Limited” and contains attachment (some file “.flk”). It will be much easier for you to find it than it is for me. Let me know if you cannot find it, though.

    Cheers,

    Juan.

    #6331
    filippo
    filippo
    Participant

    Hi Juan,

    thanks to your string text suggestions I found the licence.

    Now QtfuzzyLite is working.

    Thank you so much.

    Cheers.

    Filippo

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